Shipping Policy
Effective Date: [2025.05.01]
At Acevion by Maleous, we are committed to delivering your hearing and health essentials with speed, care, and transparency.
1. Shipping Regions
We currently only ship within the contiguous United States (the lower 48 states).
We do not ship to:
- Alaska
- Hawaii
- U.S. Territories (e.g., Puerto Rico, Guam)
- APO/FPO/DPO military addresses
2. Shipping Carriers & Delivery Time
All orders are shipped using trusted carriers, including:
- USPS
- FedEx
- DHL
We only offer expedited and standard ground services to ensure a reliable experience.
- Processing Time: Orders are processed within 48 hours (business days only).
- Delivery Time: Estimated delivery is 3–7 business days after processing.
You will receive a shipping confirmation email with tracking information once your order is dispatched.
3. Shipping Rates
- FREE Shipping for all orders $50 and above (after discounts, before tax).
- For orders under $50, a flat shipping fee of $6.99 applies.
4. Shipping Delays
While we strive to deliver on time, shipping delays due to weather, carrier issues, or high-demand seasons (e.g., holidays) may occur. If your order is significantly delayed, please contact our support team.
5. Address Accuracy
Please ensure your shipping address is correct at checkout.
We are not responsible for delays or losses due to:
- Incorrect or incomplete addresses
- Unclaimed or undeliverable shipments
6. Questions?
For shipping-related inquiries, please contact us at:
📧 support@acevion.com