Warranty Policy

Effective Date: [2025.05.01]

At Acevion by Maleous, we stand behind the quality of our hearing and health products. This Warranty Policy describes your rights and our obligations regarding product defects.

1. Warranty Coverage

  • Limited Warranty Period: 12 months from the date of purchase.
  • Product Core Components: Covered for 6 months under warranty.
  • Scope: This warranty covers defects in materials and workmanship under normal use.
  • Products Covered:
    • OTC Hearing Aids
    • Hearing Amplifiers
    • Bed Alarm Systems
    • Ear Cleaning Devices and other health accessories sold on our site.

2. What is Not Covered

This warranty does not cover:

  • Damage caused by misuse, abuse, accidents, or unauthorized repairs/modifications.
  • Normal wear and tear (e.g., batteries, ear tips, cables).
  • Damage due to improper storage, water immersion beyond product specifications, or failure to follow user instructions.
  • Products purchased from unauthorized resellers.

3. How to Claim Warranty Service

To request warranty service, please follow these steps:

  1. Contact our Customer Support at:
    📧 support@acevion.com
    Provide your order number, product details, and a description of the defect.
  2. Our team will evaluate your request and provide instructions for repair, replacement, or refund if eligible.
  3. You may be required to return the defective product to our designated service center.
    Return shipping costs may apply unless otherwise specified.

4. Remedies and Limitations

  • Repair or replacement will be at our discretion.
  • If repair or replacement is not feasible, a refund may be issued.
  • The warranty is your sole and exclusive remedy.
  • To the maximum extent permitted by law, Acevion by Maleous disclaims all other warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

5. Additional Notes

  • Please retain your original proof of purchase (invoice or receipt).
  • For hygiene and safety reasons, returned hearing devices may require proper sanitization before repair or replacement.