FAQ
1. Before Buying
Q: How to tell a hearing loss?
A: If you experience any of the following signs or symptoms, you may have hearing loss:
- Sounds, including speech, seem muffled.
- Difficulty hearing high-pitched sounds such as birds, doorbells, telephones, or alarm clocks.
- Trouble understanding conversations in noisy environments.
- Difficulty comprehending speech over the phone.
- Challenges distinguishing between speech consonants (e.g., confusing 's' with 'f,' 'p' with 't,' or 'sh' with 'th').
- Frequently asking others to speak more slowly and clearly.
- Requesting that people speak more loudly or repeat themselves.
- Increasing the volume of the television or radio.
- Experiencing ringing in the ears (tinnitus).
- Sensitivity to certain sounds that are bothersome or painful.
Q: What is the difference between hearing aids and hearing amplifiers?
A: Firstly, consider hearing protection. Hearing amplifiers simply increase the volume of sound, which can potentially cause damage if the external noise is too loud. In contrast, professional hearing aids include built-in hearing protection. They are designed to automatically reduce or shut down amplification when the sound reaches a certain level, helping to prevent damage to your hearing.
Additionally, hearing aids are medical-grade devices. This means they are made from high-quality materials that are safe for the skin and environmentally friendly, reducing the risk of skin irritation or allergies. Hearing amplifiers, on the other hand, do not adhere to these medical standards, which is partly why they are more affordable.
Acevion hearing aids are medical-grade and designed for safe and comfortable use, unlike lower-end, budget amplifiers.
2. Cleaning & Maintenance
Q: How do I clean my Acevion hearing aids?
A: To clean your hearing aids, use a dry, soft cloth to wipe the exterior. Avoid using water or cleaning agents. For the ear molds, use a brush or a soft cloth to remove any earwax or debris. Always refer to the specific cleaning instructions provided with your device.
Q: How often should I clean my hearing aids?
A: Regular cleaning is essential. We recommend cleaning your hearing aids daily to maintain their performance and hygiene.
3. About Charging
Q: How do I charge my Acevion hearing aids?
A: Our hearing aids come with a charging case. Simply place your hearing aids in the charging case and ensure they are properly aligned with the charging contacts. Connect the case to a power source using the included charging cable.
Q: How long does it take to fully charge the hearing aids?
A: Acevion hearing aids are rechargeable and fast charging. You can find it on the Specification on each product page or user manual.
Q: How can I check the battery level?
A: The battery level can be checked through the charging case, which has an indicator light that shows the charging status.
4. Troubleshooting
Q: My hearing aid isn’t working. What should I do?
A: First, ensure that the hearing aid is fully charged and properly placed in the charging case. Check for any blockages or debris in the device and clean it if necessary. If the problem persists, try resetting the hearing aid or contact our customer support for assistance.
Q: Why is there feedback or whistling sound coming from my hearing aid?
A: Feedback or whistling can happen if the hearing aid is not positioned correctly in your ear or if there is a buildup of earwax. Ensure that the hearing aid fits properly and clean it as necessary. Additionally, using ear domes that are too small can also cause feedback or whistling. Make sure to select and use the appropriate size ear domes included in the package.
5. Shipping, Warranty & Return
Q: What is the shipping policy for Acevion hearing aids?
A: We offer standard and expedited shipping options on Amazon. Orders are typically processed within 1-3 business days. Delivery times vary based on your location.
Q: What is the warranty on Acevion hearing aids?
A: Acevion hearing aids come with a 1-year limited warranty that covers manufacturing defects and malfunctions. This warranty does not cover damage caused by misuse or accidents.
Q: How can I return or exchange my hearing aids?
A: If you are not satisfied with your purchase, you can return or exchange the hearing aids within 45 days of receipt. Please ensure the product is in its original condition and packaging. Contact our customer support team to initiate the return or exchange process.
For further assistance or specific inquiries, please contact our customer support team at support@acevion.com